Implemented B2B Commerce Using Salesforce Commerce Cloud
Industry:
Manufacturing
Region:
USA
Technology:
Salesforce Commerce Cloud
The Business Challenge
The client is a well-known plastics manufacturer based in California, USA. The client wanted to implement a responsive B2B commerce portal to shorten the buying cycle and provide a personalized experience to its customers.
The Solution
- Implemented B2B commerce for the client.
- Integrated a portal to initiate and track orders and pay invoices.
- Integrated multiple payment gateways and service bots for self-service.
- Added reorder and search functionality.
The Benefit
- Self-service functionality increased customer engagement.
- Sales team collaborated more closely with their customers.
- Improved order management and tracking.
